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CLIENT SATISFACTION SURVEY

Your feedback helps us maintain the standard of service you expect from SDE.

Section A — Company Details

Section B — Assessment Questionnaire

Please select a score for each question  |  1 = Bad, 10 = Excellent

Delivery & Collection (if applicable)

1. Upliftment & delivery of products (if you collect or deliver your own goods, please comment on your experience when doing so)
Score for question 1
BadExcellent

Quality

2. Presentation of finished products
Score for question 2
BadExcellent
3. Are orders executed timeously
Score for question 3
BadExcellent
4. Quality of finished goods
Score for question 4
BadExcellent
5. Do you feel that SDE is committed to Quality
Score for question 5
BadExcellent

Staff

6. Friendliness and helpfulness of staff (telephonic and in person)
Score for question 6
BadExcellent
7. Available information from staff / feedback of queries
Score for question 7
BadExcellent
8. Presentation of staff on and off the premises
Score for question 8
BadExcellent

Pricing and Invoicing

9. Pricing structure
Score for question 9
BadExcellent
10. Accuracy of invoicing and related paperwork and delivery thereof
Score for question 10
BadExcellent
Total Score: 0 / 100

Other Comments or Recommendations